Performs overall administrative tasks necessary to support the functions the Palau operation. Coordinate, manage, and transmit Enrollment Forms, Change of Status forms and terminations for all groups when assigned to you. Submit Billing Statements to Groups. Assists members with enrollment, deductible/reimbursement, off-island appointment inquiries and submissions. Explains eligibility requirements and plan benefits to members as needed. Provides members and providers with claims status and explanation of coverage determinations. Coordinates with and supports the Palau Office with completing tasks, as necessary. Performs other job-related duties as assigned